Job Title:  Program Coordinator

Reports To:  Executive Director

Approved Date: 11/17/2010

Summary:  Plans, organizes, and coordinated programs with agencies and groups for individuals with developmental disabilities receiving services through Springs Incorporated by performing the following duties. 

Essential Duties and Responsibilities includes the following.  Other duties may be assigned.

Promotes and coordinates activities of agencies, groups, and individuals to meet identified needs.

Studies and assesses strength and weakness of existing resources.

Interprets needs, programs, and services to agencies, groups, and individuals involves and provides leadership and assistance. 

Prepares reports and disseminate information.

Maintains contact with representatives of other organization to exchange and update information on resources and services available.

Writes goals and objectives to meet needs of individuals receiving services;

Assists in budgets preparation and presentation;

Assists in raising funds;

Must be able to perform all essential duties and responsibilities of a Habilitation Training Specialist as well and the House Manager.

Supervisory Responsibilities

Directly supervises 13 to 30 employees in the Springs Incorporated Programs.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully. An individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design – Generates creative solutions’ Translates concepts and information into images; Uses feedback to modify designs’ Applies design principles’ Demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations’ uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional individual and or family member situations; Responds promptly to individual or and family member needs; Solicits feedback t improve services; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participations in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Caries writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feed back; contributes to building a positive team spirit; Puts success of the team above own interests; Able to build morale and group commitments to goals and objective; Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilize others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. 

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegates activities; Provides recognition for results. 

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse work force.

Ethics – Treats people with respect; Keeps commitment; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacle; Measures self against standard of excellence; Takes calculated risks to accomplish goals. 

Planning/Organizing – Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic actions plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats other with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality,.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages completing demands; Changes approach or method to best fit the situation; Able to dial with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointment on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; Takes independent action and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets other’s attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

Bachelor’s degree (B.A.) from four-year College or university or full-time equivalent experience in a supervisory position;

Language Skills

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or government regulations.  Have the ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, individuals Springs serve, family members and the general public.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software.

Certificates, Licenses, Registrations

Current Oklahoma driver’s license with a good driving record; all required DDSD training.

Other Requirements

Must be 21 years of age.  Must not have been convicted, or pled guilty or nolo contendere to any felony or misdemeanor assault and battery.  Name cannot appear on the Community Services Registry involving persons with developmental disabilities.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand; walk; sit and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual’s with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.